Configuring the steps

Defining the Customer Journey

The customer journey is composed of a sequence of steps that collect information from the user.

Examples of steps include:

• Selecting a Blueprint

• Choosing a Resource

• Selecting Dimension records

• Picking a Time Slot or a Reservation

• Providing Personal Information

• Reviewing a Summary and confirming the booking

You can enable, disable, reorder, or configure steps from the Frontend Overview page.

Step Order and Behavior

The order of steps matters.

• Inputs collected in earlier steps can influence:

  • Availability

  • Conflict checking

  • Which options are shown in later steps

• Some steps behave differently depending on whether they appear before or after others (for example, Dimension Selection relative to Timeslot Selection).

This allows you to design booking flows that match your business logic and user experience requirements.